Refund policy
Two ways to a full refund
The pilot costs US$99. Here is exactly when you get it back. Last updated 27 October 2026.
1. If we are late
If your repaired files and reports are not on your order page within 5 business days (Monday to Friday, Ontario time) of closing your uploads, you get a full refund. You do not need to ask; we issue it through Paddle. You keep anything we did deliver.
2. If you ask within 14 days
If the result is not useful to you, for any reason or none, email support@pagorin.com within 14 days of delivery and you get a full refund. No questions asked. We may ask one thing, which you can ignore: what you hoped for, so we can do better.
How refunds are paid
Refunds go back to the payment method you used, through Paddle, our merchant of record. Paddle usually completes a refund within a few business days; your bank may take longer to show it. Any sales tax or VAT charged is refunded with it.
After a refund
Your files and the outputs are deleted at the usual time (45 days after upload) or sooner if you ask. A refunded order cannot be reopened, but you are welcome to place a new one.
Contact
Jelista Strategies Inc., Ontario, Canada. support@pagorin.com.